Knowing that timing is critical, we aim to make the referral process as simple and swift as possible.
Step 1 – Initial Enquiries
We accept initial enquiries from individuals, family members and all health professionals. Enquires can be made Via our website, contacting our enquiry line on: 0800 033 7200 or emailing: firstname.lastname@example.org. You will speak to health professionals and not sales presentative who provide no obligation information and impartial advice.
Step 2 – Making a referral
Referrals can be made by either the individual choosing to access our service or a health professional. In some circumstances, a spouse or relative can make a joint referral with the prospective patient.
We will then carry out a free initial pre-assessment with all prospective patients over the phone and will aim identify the right treatment package and service for you. Sometimes we signpost our client enquiries to other non-cost service providers including their own local NHS services if appropriate.
The purpose of the pre-assessment is to find out more about you and your current situation. From the information you provide we can firstly determine if our services will be right for you and secondly it provides an opportunity for you to ask us questions so that you can be sure that we are the right service for you.
During the pre-assessment we ask for information on:
- Your addiction history
- Your mental health
- Your stress levels
- Your family situation
- Your current social situation
- Your physical health
- If you have tried to quit before (either on your own or with help) and discuss what you want from your treatment
All pre-assessments are carried out by qualified professionals only and are completely confidential. If at this point you are progressing to booking your first appointment with The BONDS Clinic, you will be assigned a Qualified Professional member of staff who will be your single point of contact throughout your treatment.
If we are not the service for you, we will endeavour to signpost you to a type of service that maybe suitable, whether this be NHS or Private. We do not receive any re-numeration or endorse any other services that we may identify and will simply suggest options or services that may be worth considering.
Please note: A GP referral letter will be usually be required prior to commencing any medically based treatment.
Step 3 – Multi-Disciplinary Team (MDT) Assessment
At The BONDS Clinic we begin with a Multi-Disciplinary Team (MDT) Assessment. This means that you will be review by our team of health professionals who have a variety of professional disciplines. This team assessment is led by out Consultant Psychiatrist and we aim to make the process as relaxed as possible.
The MDT assessment will include Doctors and Health Professionals from medical, psychiatry, nursing and therapy disciplines. All who have additional training and experience with Addiction and Dual Diagnosis. This assessment will focus on your current situation as a whole, deriving from a Bio-Psycho-Social model of care. This means during our assessment will we ask questions that determine the psychological, biological/medical and social factors that could be contributing to your individual situation. Our aim is to work with you to correctly identify and develop your personalised treatment pathway.